TERMS & CONDITIONS
The www.taoraywang.com Website is managed and maintained by Shanghai Gongyun Company Limited with registered office in Shanghai.
Access and use of the Website is regulated by the Terms and Conditions (hereafter the "Terms and Conditions"). The access and use of this Website, as well as the purchase of products, imply the reading, knowledge and acceptance of these Terms and Conditions of Use.
If you do not agree with any or all sections of the Site Terms and Conditions, please refrain from using this Website.
The changes and updates of the Terms and Conditions will be notified to the users in the Homepage of the Website as soon as they become applicable, and they will be binding once published on the Website, in this section.
2. Contents of the Site
The access and use of the Website, including the visualization of the web pages, possibility to download information on products, constitute activities carried out by our users, exclusively for personal purposes and not related to any commercial, entrepreneurial and professional activity.
3. Liability limits
By accessing the site, you will be the only one liable for the use of the Website and its contents. In fact, Shanghai Gongyun Company Limited cannot be deemed liable for the use of the Website and its contents which is not compliant with applicable laws, by any of its users, despite Shanghai Gongyun Company Limited liability for wilful misconduct or gross negligence. In particular, you will be the only one liable for the communication of wrong, false information and data or relative to third parties, without their explicit consent, and for the improper use of said data.
In conclusion, since all the material will be downloaded or otherwise obtained through the use of a selected service at the user's risk, any liability for possible damages to the computer systems or losses of data due to downloading operations, will be borne by the user and cannot be attributed to Shanghai Gongyun Company Limited. Shanghai Gongyun Company Limited declines all liability for possible damages due to the impossibility to access the services offered on the Website or possible damages caused by viruses, corrupted files, errors, omissions, service interruptions, deletions of contents, problems related to the network, providers or telephone and/or telecommunication connections, non-authorized accesses, data alterations, lack and/or faulty operation of the user's electronic devices.
The user is liable for the preservation and use his/her personal information properly and for any detrimental consequence or prejudice derived to Shanghai Gongyun Company Limited or third parties due to improper use, loss, or stealing of said information.
5. Intellectual Property Rights
All the contents of the Website, in any format, published on the Website, including web pages, graphics, colours, schemes, tools, the characters and design of the Website, the diagrams, layouts, methods, processes, functions and software relative to the Website, are protected by copyright and any other intellectual property right boasted by Shanghai Gongyun Company Limited and other rights of proprietors. The reproduction of the Website and its contents, whether in full or in part, is prohibited in any form, without the explicit written approval of Shanghai Gongyun Company Limited. Shanghai Gongyun Company Limited boast the exclusive right to authorize or forbid the direct or indirect, temporary or permanent reproduction, in any way or form, whether in full or in part, of the Website and its contents. With regards to the use of the Website, you are exclusively authorized to:
(i) view the Site and its contents;
(ii) perform any other temporary reproduction activity which is not related to any personal economic purpose, considered provisional or additional, and integral and essential activity for the visualization of the Website and its contents, and
(iii) any other navigation activity on the Website, performed exclusively in view of a licit use of the same site and its contents.
Any additional reproduction activity shall be authorized by Shanghai Gongyun Company Limited from time to time or by the authors of the single works available on the Website, if needed. Said reproduction activities shall be anyhow performed for licit purposes and in compliance with copyrights and all the other intellectual property rights of Shanghai Gongyun Company Limited and authors of the single works available on the Website. Moreover, you are not authorized under any circumstance, to use the contents of the Website and any single work protected by copyright and any other intellectual property right, in any way or form. For example and not limitedly to, you cannot alter or anyhow, modify the protected contents and works without the consent of Shanghai Gongyun Company Limited.6. Made-to-Measure
6.1 Introduction - Validity of contract
Please read these Terms and Conditions carefully before making a purchase. By accessing or using the Website or making an appointment or entering self-measurement to make a purchase, you are accepting the following agreement between the customer (with a minimum age of 18 years) and Shanghai Gongyun Company Limited .
All products / fabrics of the Website are subject to availability, which means that we cannot always deliver the order. We will inform you as soon as possible, if the product you have requested is not available and, if you agree so, we may offer an alternative product of equivalent or higher quality, or of equal value.
Please keep in mind that your order will only be processed if you have placed the order correctly and we have received a valid payment.
As soon as we receive your payment, Shanghai Gongyun Company Limitedwill send out a confirmation email to the email address stated in your customer profile. For users who provide a phone number only, a confirmation message will be sent to the phone number using SMS. It is your responsibility to provide a functioning email address or phone number and to check the order confirmation thoroughly for possible errors.
It is important that you contact us immediately in case you wish to correct any details in your order. Information about the status of the order is accessible via the customer's account at any time. Upon the receipt of the goods through the customer, the contract is regarded as concluded.
6.2 Online product information (images)
Shanghai Gongyun Company Limited continues to make every effort to display as accurately as possible the information and colours of our products and fabrics online. Due to limitations in technology, Shanghai Gongyun Company Limited cannot guarantee that the exact product colour or texture will be accurately displayed at your device screen.
In order to see and feel the individual fabrics, we recommend booking a personal appointment at our studio.
Prices displayed on the Website include VAT. For orders with self-measurement, the final amount of the order will be displayed in the shopping bag. For any customisation requested during fitting at our studio, prices will be agreed with the customer before finalising the order.
6.4 Payment Terms
For self-measurement orders without customisation, we accept payment upfront through Alipay. For appointment order bookings or orders with customisation, when appointment order booking is made online, no payment is required – payment will be made once measurements are taken and customisations confirmed.
As the products are made-to-measure, there is no cancellation after placing an order.
6.6 Order Lead Time
Our team of experts will need between 4 and 5 working days to create and prepare your made-to-measure garments.
Delivery will be made by courier services. In general, the domestic express delivery to major cities will take 2-3 working days, international express to major cities will take 2-3 working days (Customer needs to bear the tariff and freight), For other areas please consult our customer service.You can check your order status online.
6.8 Refunds / Adjustments
If measurements were taken at our studio during a personal appointment:
-If the customer is not satisfied with the fitting, we will review and adjust the garment free of charge
If customer provided self-measurements online:
-If the Clothes doesn’t fit because measurements of the item does not match the ones given by the customer, we will adjust The size of the clothes free of charge.
-It is the customer’s responsibility to ensure that the measurements provided online are accurate. Please follow the measuring instructions provided. If you need further advice please contact us.
Please refer to section 6.5 and 6.8, return must be authorized by customer service department. Return Goods returned must be packaged in the same way it was originally sent.
Shanghai Gongyun Company Limited reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time. It is your responsibility to check these Terms and Conditions periodically for changes.
For assistance, suggestions and other general information on the services offered by the Website, please contact Shanghai Gongyun Company Limited, by email at email@example.com.